Company Name :PricewaterhouseCoopers

IFS – Risk & Quality – Quality & Operations Support – Senior Associate

IFS – Risk & Quality – Quality & Operations Support Senior Associate – Jordan

Line of Service
Internal Firm Services

Not Applicable

IFS – Risk & Quality (R&Q)

Management Level
Senior Associate

Job Description & Summary
The Quality & Operations Support – Senior Associate is part of the Quality & Operations team and operates across all lines of service. The objective of the Quality & Operations Team is to continually design, implement, provide ongoing support and management of ways in which the Firm can better, more proactively, manage delivery risk. Increasing the quality of our delivery through bringing a distinctive level of quality experience to our Clients, the Firm and our People. In addition the team is responsible for the day to day and strategic operations of the wider Risk & Quality function, including transformation, budgeting, people matters, planning, team working and projects.


– Adhere to the Quality & Operations budget
Customer – Quality

– Support the Enterprise Risk Management programme
– Support the Business Review programme, ensuring a quality delivery to deadline
– Run a small PMO to track all Quality & Operations activities, including planning and scheduling of the possible quality checkpoints for specific engagements
– Support the annual Partner feedback process
– Support the reporting to various audiences, MELT, R&Q Leadership
– Support the recently implemented xLoS client and engagement acceptance questionnaire and system
– Responsible for supporting on continuous improvements and innovative ideas on all areas of Risk & Quality
– Participate in various ad hoc projects assigned by the CRO
– Conduct Engagement Quality Reviews on an annual basis
– Provide support to the Engagement Quality Review annual programme

Customer – Operations

– Provides support for various Operations related activities for the wider Risk & Quality team, such as, team activities, ideas in relation to building a more cohesive team and maintaining regular communications
– Participate in various ad hoc projects assigned by the CRO.

Internal Process – Quality & Operations

– Updating a number of Risk & Quality systems
– Be involved in various R&Q activities and new initiatives
– Identify areas of potential improvements in various R&Q policies and processes
– Preparing Webex Presentations / MELT Reports collected from each sub-function.

Learning & Growth

– Adhere to policies and procedures 
– Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

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