bayt.com
Job Description
- Maintain guest relations.
- Maintain guest history and database.
- Develop strong contacts for the restaurant and maintain Public relations.
- Monitoring the open dining sections of the restaurant for empty and cleaned tables, manages seating.
- Estimating wait times for guests/ scrutinize the guest waiting list.
- Responsible for answering the telephone and booking reservations.
- Analyze customer problems and find solutions.
- Assist the restaurant manager in the proper organization and running of the restaurant.
- Co-ordinate between kitchen, front of the house and the guests to ensure smooth operations.
- Take up responsibilities of operations and handle shifts.
- Assist and guide waiters during busy hours.
- Allocate staff and make duty rosters.
- Do any other related tasks at the instruction of the Restaurant Manager.
- Maintain a clean and orderly reception area and manages stationary and menus.
- Other opening, hand over, ongoing and closing duties.
- Participate in all pre-shift and all other operational meetings.
Skills
- Minimum high school education required, higher degree preferable.
- Prior restaurant experience is preferred but not necessary.
- Read, write, and speak English fluently. A secondary language would be an advantage.
- Strong computer knowledge, well versed in windows, internet explorer and word.
- Knowledge of restaurant reservation systems and MICROS would be an advantage.
- Polished and presentable.