Company Name : Confidential Company Dammam

Hire Desk Coordinator Dammam (Saudi National )

Job Description

We are looking for someone who loves delivering great customer service to join us as a Hire Desk Coordinator.

As a Hire Desk Coordinator, you will be part of a team who services one of our key account customers. On a day to day basis you’ll be dealing with a variety of people and a variety of queries. The customer might want a quote to hire out our machines, they might want to place a small or large order or maybe they will have a query about an existing hire. Whatever the query we will look to you to provide a great service and deal with the request efficiently and effectively.

This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is incredibly organised, likes working in a fast-paced environment and is computer literate (Excel/Word)

Responsibilities include:

  • Successfully convert hire enquiries into hire orders and achieve revenue target.
  • Use the in-house system interactively to take orders ensuring that availability is checked first and hire rates are achieved.
  • Achieving call standards set by the company.
  • Using your product knowledge, you will provide the customer with the best option for hire.
  • Deal with customer enquiries in a professional and polite manner
  • Ensure the accuracy of orders entered onto the in house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
  • Build strong and helpful relationships with colleagues in other depots/departments
  • Co-ordinate with the local depot transport coordinator to fulfil customer requirements.

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