bayt.com
Job Description
- Communicate with Specialists, Consultants, Project Support Managers, the account, and appropriate personnel about project status, milestones, and problems and assist whenever needed to ensure compliance and follow-through.
- Assist Specialists, Consultants, and Project Support Managers with technical support during pre-implementation and installation.
- Troubleshoots hardware, and software, and communicates problems with appropriate stakeholders.
- Periodic maintenance for our systems within the assigned area.
- Troubleshooting and repairing existing systems
- Problem analysis and solving on customer site or over the phone
- Rotating standby (emergency services) on the weekends and national holidays
- Upgrading existing systems on the Customer site
- Plan, organize, and lead project discovery and progress meetings with all stakeholders and identified contacts (pharmacy, management, care department, biomedical, IT, etc.)
- Take ownership of a project from inception to completion
- Work with internal departments to arrange equipment configuration, delivery to site, and network integration
- Plan, organize, and deliver training on HCIT solutions to site staff – pharmacy/nurses/CSSD end-user training, etc. with support from customer solution consultants
- Define the training content and the operational configuration of the solution according to the client’s policies and procedures
- Work in close collaboration with technicians, IT specialists, and other trainers according to the recommendations of the project deployment manager.
Skills
- Knowledge of Windows OS (Windows 10, Server 2016, Server 2019)
- The candidate must have a medical-related/technical education background.
- Basic understanding of Networking, Workgroups, Domains
• Fluent in English and Arabic and excellent verbal and written communication skills.
- Basic knowledge of SQL, SQL Configuration Manager and Query statements
- MCITP/ Cisco Certification
- Bachelor Degree in Information Technology /Computer Science/Biomedical.