Guest Service Agent

Company: Lemonspaces –

WebSite: Zamalek, Cairo, Egypt

Job Description:**Job Description: Guest Service Agent**

The Guest Service Agent occupies a critical position within the hospitality department, entrusted with the provision of exemplary service to guests and the assurance of their comprehensive satisfaction throughout their stay. This position necessitates superior interpersonal communication skills, meticulous attention to detail, and the capacity to manage diverse guest requests and inquiries with efficiency and professionalism. The Guest Service Agent significantly contributes to the creation of a positive and memorable experience for all guests.

**Core Responsibilities:**

* Welcome guests upon arrival with a courteous and professional demeanor.
* Execute guest check-in and check-out procedures, ensuring precise and efficient completion of all required documentation and financial transactions.
* Assist guests with luggage and provide escort to designated accommodations, ensuring familiarization with hotel facilities and services.
* Respond promptly and professionally to guest inquiries, requests, and complaints, providing accurate information and appropriate resolutions.
* Maintain comprehensive knowledge of the hotel’s services, amenities, and local attractions to facilitate informed guest decision-making and recommendations.
* Coordinate and communicate with internal departments to fulfill guest requests pertaining to room service, housekeeping, and maintenance.
* Process reservations and cancellations with precision, adhering to established property policies and procedures.
* Manage cash and credit card transactions accurately and securely, adhering to proper accounting protocols.
* Maintain the confidentiality and security of guest information and ensure compliance with data protection regulations.
* Perform administrative duties, including filing, record keeping, and maintaining guest accounts.
* Monitor and respond to guest feedback and reviews across various platforms, proactively addressing concerns and enhancing guest satisfaction.
* Collaborate with the concierge to provide information and assistance regarding travel arrangements, transportation, and local points of interest.
* Maintain a tidy and organized front desk area, ensuring adequate supplies and functional equipment.
* Attend training sessions and meetings to remain current on property policies, procedures, and services.
* Uphold the property’s standards of quality and professionalism while delivering exceptional customer service.

Skills: