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Company Name : Accor Hotels

GSA Front Office

bayt.com

Job Description

Primary Responsibilities

 

Front Office Operation

 

  • Conduct daily briefings and ensure that all pertinent information is well received by team members

 

  • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

 

  • Review, analyze and suggest improvement of work flow and standards at the Front Desk

 

  • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

 

  • Communicate with Front Office Manager on all matters regarding guest services & hotel operations

 

  • Ensure documentation of all guest related issues using the logbook

 

  • Sign media and supervise shift handover procedures

 

  • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

 

  • Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

 

  • Assist Guest Relations in greeting, rooming, and sending off guests

 

  • Inspect front of house and back of house regularly for cleanliness and orderliness

 

  • Ensure that front line staff complies with marketing techniques and maximizes sales

 

  • Check billing instructions, monitor guest credit and act upon any discrepancies

 

  • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

 

  • Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

 

  • Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

 

  • Conduct Night Audit Process for hotel

 

Team Management

 

  • Provide department orientation and training of the hotel service standards, procedures and programs

 

  • Constantly monitor team members’ appearance, attitude and degree of professionalism

 

  • Motivate and provides a work environment which brings out the best in team members

 

Other Responsibilities

 

  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

 

  • Be fully conversant with hotel fire & life safety/emergency procedures

 

  • Attend all briefings, meetings and trainings as assigned by management

 

  • Report for duty on time wearing clean and complete uniform at all times

 

  • Maintain a high standard of personal appearance and hygiene at all times

 

Perform other reasonable duties assigned by the Management of the Hotel

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