General Manager 4 Star (Male) – Hotel

·        Oversee the operations functions of the hotel, as per the Organizational chart.

·        Hold regular briefings and meetings with all head of departments.

·        Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards.

·        Lead all key property issues including capital projects, customer service and refurbishment.

·        Handling complaints, and oversee the service recovery procedures.

·        Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.

·        Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

·        Ensure all decisions are made in the best interest of the hotels and management.

·        Deliver hotel budget goals and set other short- and long-term strategic goals for the property.

·        Developing improvement actions, carry out costs savings.

·        A strong understanding of P&L statements and the ability to react with impactful strategies

·        Closely monitor the hotels business reports daily and take decisions accordingly.

·        Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.