100% Completion of analysing FMS alarms in Qatari Partition and closed within TAT
Identifies potential instances of fraud and systems exploit by monitoring the output of the Fixed and Mobile Fraud Management Systems, or by processing fraud referrals from other business areas.
Conducts a detailed analysis of such instances in order to confirm fraud.
Uses analytical techniques to establish links between individual instances of confirmed fraud in order to uncover organised fraud groups.
Ensures the escalation of complex issues and incidents in excess of agreed financial values within the team.
Identifies emerging themes in fraudulent activity and raises awareness within the team.
Provides high quality case management and analytic support to meet the needs of the Corporate Security department.
Undertakes ad hoc analysis to understand and interpret other fraud types, both internal and external to the company.
Conducts a coordinated analysis of information gained from multiple sources.
Manages customer Fraud Complaints
Follows Department procedures to make timely and accurate decisions regarding fraudulent activity.
Provides a high standard of response to fraud and security related queries from both internal and external customers.
Prioritises activities to meet performance goals and service demands.
Identifies process issues and proposes solutions.
Reviews disputes raised from Breach of Process reports delivered to Vodafone business teams.
Tests new systems being implemented to find if they meet the requirements of the fraud team, highlighting any gaps through agreed process.
Tests new pro-active reports created in the Fraud Management system for accuracy prior to official launch.
Takes a lead in maintaining specific Fraud Monitoring team processes, documentation is maintained and reflects current working practices.
Shows willingness to visit other Doha based locations on occasional basis to support Corporate Security and External Affairs activities.
Considers impact on fraud victim in all activities and identifies opportunities to improve the service received by the fraud victim.
- Bachelor degree
- Minimum 5 years of telecommunication, including 2 years in security and process
- Proven ability to work effectively with cross-culture work environment
- Good analytic skills
- Excellent excel , MS Microsoft including VISIO
- Excellent written and verbal communications skills in English and Arabic
- Skilled in BI and SQL queries