Facility Operations Manager

Operations/Management
  • Operations/Management
  • Egypt

wuzzuf.com

Job Description :

Handle the day to day operations in the Retail/ Offices Project ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements. Coordinate Retail/ Offices Project team and contractor employee works to oversee daily operations include. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service Conduct tenant orientation meetings for the entire Retail/ Offices Project, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Retail/ Offices Project.  Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Paramedic Services. Identify & inform Management of any Health & Safety risk related to the Retail/ Offices Project building that may affect employees, contractors & the general public. Manage offices/tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required.Ensure Retail/ Offices Project operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards. Implement cost cutting program with planned targets and improving efficiencies in all operational areas. Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for Retail/ Offices Project premises incl. parking, service areas, toilets and other common areas.Supervise, guide and mentor the Retail/ Offices Project Operations team reporting into and take full responsibility in identifying potential talent and timely supporting professional development. Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels. Maintain up-to-date records and documentation for both Retail/ Offices Project related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)Handle all conflicts and dispute situations amongst tenants, customers, Retail/ Offices Project visitors with help of security, in a smooth manner avoiding any disruption to mall operations.

Job Requirements :

Bachelor’s degree in Business Administration or EquivalentMBA in Management is preferred.10 – 15 years of professional work experience, at least 5years experience in Retail/ Offices Project operations managementHandling commercial real estate projects (Retail/ Offices) operations / maintenance, Safety & Security, and Facilities management preferably in a reputable large shopping malls / Real Estate companies.Microsoft Office (Word, Excel) Fluent in English

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