Company Name : Confidential Company Eastern Province

Facility Operations Manager

Job Description

A leading Real Estate developer is seeking a Facility Operations Manager for their Facilities Management division. Based in Khobar and reporting to the Facility Management Director

  • The ideal candidate must have experience in a facilities management environment with experience of technically complex and multi-disciplined sites. provide a professional and effective management service. Deliver on agreed targets, objectives, and KPI’s. Report on new business.
  • Ensure that all activities meet and integrate with the organizational requirements for quality management, Health and Safety, legal and statutory requirements, and general duty of care.
  • Ensure all the Facility Management operational offices and contract sites fully comply with systems and procedures. Carry out audits on operational efficiency at contract sites.
  • Report findings to General Manager. Review, implement and evaluate remedial action.
  • Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action.
  • Prepare and submit business reports, conduct reviews and evaluations for cost reduction opportunities. Drive growth plans for all contracts to optimize profitability.
  • Provide operational advice and information to the Business Development Manager for the tender process and negotiation of new contracts.
  • Understand and avoid financial risk, and drivers of cost. Understand the financial outputs ensuring that the service is within budget.
  • Assist in the implementation and mobilization of all new contracts within KSA. Evaluate start-up procedures and feedback to the Business Development Unit.
  • Identify opportunities to optimize contract profitability through advising on key inputs.  Advise on the viability of existing contracts and take pre-emptive measures to maximize the opportunity to renew the contract on expiry.
  • Work closely with the General Manager to develop and implement a comprehensive customer care program tailored to each client’s needs.
  • To include designated points of contact and measurement and evaluation of client satisfaction.
  • Develop and implement an annual resourcing plan including recruitment, manage training, ongoing development, and appraisals.
  • Develop and maintain a continuous improvement mindset to service delivery that generates “Added value” to the business.
  • Continuously review KPIs, best practices, and benchmarks. 
  • Develop and implement an effective and robust, two-way communication structure for both internal and external customers.
  • Design effective feedback and evaluation processes to assess the effectiveness of the service

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