EHS & Quality Manager

Company: Marriott International –

WebSite: Dubai, United Arab Emirates

Job Description:**Job Posting: Quality Assurance Management at Le Royal Méridien Abu Dhabi**

**Job Details:**

* **Job Number:** 25129530
* **Job Category:** Procurement, Purchasing, and Quality Assurance
* **Location:** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates (see map)
* **Schedule:** Full-Time
* **Remote Work:** No
* **Position Type:** Management

**Job Summary:**

This management position is responsible for the implementation of quality assurance processes at the property level to ensure alignment with the company’s mission, brand standards, and target customer needs, while also fostering employee satisfaction and continuous improvement. The incumbent will champion the quality function and cultivate support for change initiatives.

**Candidate Profile:**

**Education and Experience:**

* Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related field, coupled with three (3) years of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

**OR**

* Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related field, coupled with one (1) year of experience in guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

**Core Work Activities:**

**Managing Quality Assurance Goals:**

* Coach managers on adopting the Total Quality Management leadership style.
* Conduct monthly audits to ensure compliance with company and brand standards.
* Make and execute necessary decisions to ensure the property achieves quality goals.
* Direct quality efforts to address critical customer requirements.
* Assist with regional and/or company-wide implementation of company best practices.
* Facilitate process improvement teams, ensuring the use of systematic processes and that improvements are achievable and measurable.

**Managing Quality Tools:**

* Ensure that management practices at all levels are aligned with quality tools by providing training in quality sciences.
* Utilize data collection methods to compile, display, track, and analyze defect trends.
* Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.
* Analyze issues and identify trends.

**Managing the Guest Experience:**

* Review guest feedback with the leadership team and ensure appropriate corrective action is taken.
* Respond to and resolve guest problems and complaints.
* Maintain a visible presence and interact regularly with customers to obtain feedback on product quality, service levels, and overall satisfaction.
* Model service behaviors that meet or exceed guest expectations.

**Equal Opportunity Employer:**

Marriott International is an equal opportunity employer committed to fostering an inclusive environment that values diversity and celebrates the unique backgrounds of its associates. The company prohibits discrimination based on disability, veteran status, or any other basis protected by applicable law.

**Le Méridien Brand Essence:**

Inspired by the era of glamorous travel, Le Méridien celebrates each culture through a distinctly European spirit. Its guests are curious and creative culture seekers who appreciate moments of connection and savoring the destination. Le Méridien provides authentic, chic, and memorable service and experiences that inspire guests to savor the good life.

Le Méridien seeks curious and creative individuals to join its team and contribute to creating memorable experiences for its guests. As part of Marriott International, Le Méridien offers opportunities to grow, develop, and contribute to a global team.

Skills: