Director of Housekeeping

POSITION DESCRIPTION

 

Position:         Director of Housekeeping

Department:  Housekeeping

Reports to:     Director of Rooms

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PURPOSE OF POSITION

To oversee the operational requirements of the Housekeeping Departments ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized service.

 

KEY ROLES & RESPONSIBILITIES

• Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
• Ensure that staff rosters are produced in accordance with business requirements
• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
• Perform related duties and special projects assigned, including Duty Management
• Maintenance of all FFE & OS&E Supplies
• Overall in charge of Housekeeping department
• Prepare all departmental budgets and manage all operational costs within budgets
• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

 

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so
• Knowledge of Opera Property Management System would be desirable
• Must be proficient in Microsoft Office

 

QUALIFICATIONS

• Degree in Hotel Management

 

EXPERIENCE

• Minimum 7 years Housekeeping experience preferably in a luxury hotel environment with 5 years at a management level