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Company Name : Accor Hotels

Director of Housekeeping

bayt.com

Job Description

POSITION DESCRIPTION

 

Position:         Director of Housekeeping

Department:  Housekeeping

Reports to:     Director of Rooms

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PURPOSE OF POSITION

To oversee the operational requirements of the Housekeeping Departments ensuring the highest standards of excellence at all times, whilst maintaining a professional and well-organized service.

 

KEY ROLES & RESPONSIBILITIES

  • Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
  • Ensure that all auditing and reporting standards are conveyed to staff and adhered to
  • Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
  • Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
  • Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
  • Conduct monthly Staff Meetings and daily briefings with Operational Managers
  • Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
  • Ensure that staff rosters are produced in accordance with business requirements
  • Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service
  • Perform related duties and special projects assigned, including Duty Management
  • Maintenance of all FFE & OS&E Supplies
  • Overall in charge of Housekeeping department
  • Prepare all departmental budgets and manage all operational costs within budgets
  • Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable
  • Ensure all OH&S legislation, policies and procedures are adhered to
  • Be familiar with property safety, first aid and fire and emergency procedures
  • Log security incidents and accidents in accordance with hotel requirements

 

PERSONAL ATTRIBUTES

  • Must be able to lead and manage a team and have previous experience of doing so
  • Knowledge of Opera Property Management System would be desirable
  • Must be proficient in Microsoft Office

 

QUALIFICATIONS

  • Degree in Hotel Management

 

EXPERIENCE

  • Minimum 7 years Housekeeping experience preferably in a luxury hotel environment with 5 years at a management level
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