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Digital Operations Analyst

Operations/Management
  • Operations/Management
  • Egypt

wuzzuf.com

Job Description :

Job Purpose:Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues.Launching new digital capabilities that adds value to the Digital consumer journey.Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels.Job Responsibilities:Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues.Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment.Spot Digital Issues by running proper reports to detect any malfunctioning servicesWork closely with CC & all customer facing entities to gather issues/alarms.Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues.Work with Digital business owners to understand the consumer digital pain & work on proposals to fix it.Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance.Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation.Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey.Design & Come up with new capabilities based on the understanding of Digital platforms.Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner.Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels.Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch.Own the integration of external reporting engines with Etisalat DWH.  

Job Requirements :

Qualifications & Experience:Good Communication and presentation skillsProblems solving and analytical thinkingTime Management skillsCustomers and results orientedBasic telecom technical knowledgeFocus on Customer Centricity & understanding consumer behaviorsDetails oriented & excellent follow up skills5+ years of work experience in Telecom, mainly in Telecom Operational Management/ Marketing Development/Customer Care.Solid telecom technical skills and awareness with Etisalat technical architecture is desired.

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Creative shipping and logistics solution in Egypt
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