Deputy Manager, Certified Car Sales

Job Summary:Monitor the Certified vehicle sales, customer service, product displays and the vehicle delivery process in order to optimize vehicle sales and maximize customer satisfaction.    Responsibilities:  

1. Monitor the showrooms internally and externally in order to ensure it is clean and company quality and hygiene standards are maintained. 
2. Review the display of units in showroom and ensure the product coverage is maximized. 
3. Monitor all vehicle displays with correct price.
4. Monitor the capture (Min 6 per Vehicle) and upload of all the reconditioned certified vehicle pictures on Certified Vehicle website on a daily basis.
5. Communicate visual, explanatory aids and price lists to the showroom staff.
6. Communicate the promotional plans to the staff in a manner that they are understood and implemented at all levels to give the optimum level of impact. 
7. Review stock inventory, evaluate stock positions and recommend the departments requirements for car purchase.
8. Check customer documents for submission to the Traffic Department and the Insurance Company.
9. Ensure availability of cars in Certified Car showrooms.
10. Follow-up and ensure the trade-in of all certified car departments in all showrooms is achieving the set target.
11. Coordinate with Retail Cars showroom Managers to ensure achieving the trade-in target.
12. Ensure the safety of all Certified Car showrooms as per Company Safety Policy and Kuwait Government.
13. Assist the Manager to set the operation procedures for each process as work flow through
14. Analyzing customer complaints and identifying the main source of complaint.
15. Review the work flow of the area that needs improvement.
16. Attend to customer complaints in a timely and effective manner and meeting customers requests in accordance with Company policies.

People Management: 

1. Assign goals and objectives to staff and monitor achievement of team objectives/key performance indicators (KPIs) and counsel employees on achievement of targets and KPIs.  
2. Prepare performance planning (PP) and conduct performance appraisal (PA) and conduct PP/PA interviews including employee development plans and counsel employees on career progression opportunities. 
3. Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner and escalate such matters to higher level when required. 
4. Recommend disciplinary action. 
5. Participate in interview panels for selection and promotion of staff.