Provide first line support to Users by providing analysis and resolution for routine operational application issues.
Provide the suitable business solutions for any assigned application issue within the agreed-on SLA, internal process and based on the criticality of the issue.
Monitor the business applications to ensure service availability 24/7.
Record and track incidents, complaints, or requests. Ensure that problem tickets raised in the right channel are clearly documented and articulated.
Participate in analysis for new changes and required operational enhancements.
Microsoft Dynamics 365 Retail application support proven experience is a must.
MS SQL Server administration is a must.
Microsoft Dynamics 365 Commerce (Retail) is Must
Microsoft Dynamics 365 CRM knowledge is a plus.