Customer Support Advisor – Online

Company: Confidential –

WebSite: Damietta, Egypt

Job Description:**Option 1 (Formal):**

**Career Opportunity: Customer Support Advisor**

Our organization is seeking a dedicated and motivated individual to join our team as a Customer Support Advisor. We are committed to fostering a collaborative and inclusive work environment that encourages professional development and values individual contributions.

**Core Values:**

Our organizational culture is underpinned by the following core values:

* **Commitment to Excellence:** We strive for continuous improvement in all endeavors to provide optimal support to our students.
* **Dedication to Employee Success:** We are invested in the success of our employees and provide the resources and support necessary to achieve their professional goals.
* **Integrity and Accountability:** We uphold the highest standards of integrity and accountability in all aspects of our work.
* **Continuous Learning:** We encourage a culture of continuous learning and development through constructive feedback and professional development opportunities.
* **Teamwork and Collaboration:** We emphasize teamwork and collaborative problem-solving to achieve shared objectives.

**Compensation and Benefits:**

* **Training Period (up to 4 months):** A fully paid stipend of $200 per month will be provided.
* **Post-Training:** A base salary of $300 per month will be offered.
* **Performance-Based Bonuses:** Monthly bonuses ranging from $50 to $300 may be earned based on student satisfaction, task completion, and attendance. Total monthly compensation, inclusive of bonuses, has the potential to reach $350-$400 or more.
* **Training Provided:** No prior experience is required; comprehensive training will be provided for a duration of six months.
* **Career Advancement:** Opportunities for accelerated career growth and promotion are available based on demonstrated performance and contributions.
* **Currency Stability:** Salaries are linked to the USD to mitigate the impact of currency fluctuations.
* **Professional Development:** Access to mentorship programs, professional growth initiatives, and other development resources will be provided.
* **Positive Work Environment:** We cultivate a supportive and engaging work environment that promotes creativity and collaboration.

**Responsibilities:**

As a Customer Support Advisor, your responsibilities will include:

* Providing assistance to students via social media and email to support their English language learning objectives and assist them in preparing for examinations such as IELTS and TOEFL.
* Guiding prospective students through the course registration process.
* Collaborating with cross-functional teams to ensure a positive and effective learning experience for all students.
* Contributing to the implementation of creative initiatives designed to maintain student engagement and motivation.

**Career Progression:**

Upon successful completion of the training program and demonstration of consistent performance, opportunities for advancement may include:

* Promotion to Senior Support Consultant, with an associated increase in base salary.
* Potential relocation to the UAE to join our core team.
* Issuance of a verified experience certificate, recognized in the education and customer service sectors.

Skills: