wuzzuf.com
Job Description :
Monitor the daily, weekly, and monthly staff performance.Coach, Motivate, recognize, and take action with the call center agent to ensure the delivery of the best customer experience.Conduct one-to-one & monthly meetings with the agents to ensure that all KPIs are achieved.Develop the agent’s performance and set an action plan.Conduct the needed brief to the agents on any new process, products, services, updates, or promotions.Work Conditions:9 working hours rotational shifts till 11:00 PM.5 working days & 2 days off.Work Location: Tahrir.Objective:Supervise day-to-day operations, while ensuring agents understand and comply with all customer/partner care objectives, performance standards, and policies.
Job Requirements :
At least 2 years of experience as a Team Leader in any Contact Center Environment.At least 1 year of experience in Chat Channel.Excellent level of English language.A good level of Excel is essential.Outstanding verbal and written communication skills.Excellent negotiation skills.Excellent set of interpersonal skills (Teamwork – Time Management).Be a University Graduate.