Posted 4 months ago
اجعل طموحك يتحرك… قدم وابدأ
Customer service specialist ( B1+ English Speakers)
Position Details
Location
Maadi, Cairo, Egypt Egypt
Posted Date
August 12, 2025
Employment Type
Customer Service/Support
متوسط الراتب
Confidential
Job Description
Etisalat Egypt -
Company: Etisalat Egypt –
WebSite: Maadi, Cairo, Egypt
Job Description:
- Deliver exceptional customer service by addressing inquiries, resolving issues, and providing accurate information about Etisalat Egypt’s products and services.
- Communicate effectively with customers in English (B1+ proficiency) via phone, email, and chat to ensure a seamless support experience.
- Handle customer complaints and escalations professionally, ensuring timely and satisfactory resolutions.
- Document customer interactions and maintain detailed records in the company’s CRM system.
- Collaborate with internal teams to escalate and resolve complex technical or service-related issues.
- Educate customers on new products, promotions, and service features to enhance their experience.
- Follow up with customers to ensure their concerns have been addressed and satisfaction is achieved.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
- Adhere to company policies, procedures, and quality standards in all customer interactions.
- Continuously seek opportunities to improve service delivery and contribute to a positive team environment.
Skills:
نصائح تهمك
- جهز CV حديث قبل التقديم
- تأكد من تحديث معلومات التواصل في سيرتك الذاتية
- اقرأ وصف الوظيفة بعناية قبل التقديم
- جهز رسالة تغطية مخصصة للوظيفة
- تأكد من صحة جميع المعلومات في طلبك
- احفظ نسخة من طلب التقديم
- تابع بريدك الإلكتروني بانتظام
- جهز نفسك للمقابلة الشخصية مسبقاً