Customer Service Representative – Safat Home

Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring that every customer has a positive experience with Alghanim. This includes resolving complaints, queries and liaising with business colleagues to recover any issues.

Job Responsibilities:

• Interact with customers by telephone or in person to provide information about products and services, receive and act upon feedback, or to obtain details of complaints.
• Maintain a sense of urgency to resolve all complaints and ensure customer satisfaction in a timely manner.
• Take ownership of any customer issue, no matter how complex, and make it your mission to work for that customer to ensure the right outcome.
• Escalation of any unresolved customer complaints or issues to the Customer Service Manager / relevant department.
• Compliance with company policies and procedures relating to transactions, cash handling or administration/reporting as directed by the business.
• Monitoring Delivery Desk schedules to ensure maximum efficiency with scheduling customer deliveries and solving problems.
• Building and managing close relationships with key contacts outside of the store in all departments, allowing streamlined support for customers.