Customer Service Representative – Fixed Term

Company: Stryker –

WebSite: Dubai, United Arab Emirates

Job Description:**Job Responsibilities:**

* Process customer orders within the Oracle system, monitor delivery dates, and proactively pursue date improvements.
* Collaborate with the Purchasing, Supplier, Commercial, RAQA, Finance, and Logistics teams to address matters pertaining to order processing.
* Facilitate shipment arrangements, including obtaining customer instructions, coordinating with supplier warehouses and logistics teams, and providing necessary documentation to customers.
* Deliver superior customer service in a professional and timely manner through phone and email correspondence.
* Support the RAQA Team in resolving quality issues and addressing related matters, such as RMA bookings.
* Process and track customer complaints to resolution.
* Maintain organized archives of documents related to order processing and shipments, and assist during audits by retrieving requested documentation.
* Provide support for after-sales care, including replacements, in close coordination with the Technical Service and RAQA teams.
* Communicate effectively with customers and respond to their inquiries promptly.
* Assist in the implementation of discount and Free of Charge (FOC) policies.
* Monitor customer payment terms in collaboration with the Finance department to ensure shipments comply with approved credit limits.

**Qualifications:**

* Minimum of 2-3 years of relevant experience with a Diploma/Degree or equivalent qualification in a related field.
* Experience with ERP systems is desirable.
* Advanced proficiency in Microsoft Office, particularly Excel.
* Proficient in written and spoken English (Intermediate/Upper Intermediate level or higher).
* Demonstrated responsibility, perseverance, and attention to detail.
* Experience working with large databases.
* Excellent communication and objection handling skills.
* Strong customer satisfaction orientation.

**About Stryker:**

Stryker is a global leader in medical technologies dedicated to improving healthcare in partnership with its customers. The company offers innovative products and services across MedSurg, Neurotechnology, Orthopaedics, and Spine, contributing to enhanced patient and healthcare outcomes. Stryker impacts over 150 million patients annually, collaborating with customers worldwide.

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