bayt.com
Job Description
Briefing
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints.
Requirements:
High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support.
Skills
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Ability to multi-task, prioritize, and manage time effectively.
- Fluent in operating the latest computer software and online tools.