bayt.com
Job Description
- Identify and assess customers’ needs to achieve satisfaction.
- Cater to client queries by providing accurate data using appropriate communication channels.
- Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
- Create a concise report on client interaction to facilitate a swift decision-making process.
- Interact with the senior management to understand updated organizational policies and new products.
- Collaborate with the technical team to solve ongoing issues with a product or service.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Conversant with the utility of CRM software and other digital solutions that enhance the company’s services.
- Adept in addressing client questions through effective telephonic conversation.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in operating the latest versions of appropriate CRM software and Office Suite.