Company Name : Malomatia

Customer Service Representative

Job Details

Job Location
Doha Qatar
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Number of Vacancies

About Us


To enable government & business to excel.


To deliver innovative Information Technology solutions enabling government and business to serve their customers effectively. This is achieved through the deployment of best talent and practices, to realize Qatar’s national vision of a vibrant knowledge based society.


Market leadership as a commercial enterprise that supports national efforts of developing a strong and sustainable IT sector in Qatar.

Delivering high-value IT services and solutions that are relevant to segments of national and social strategic importance.

Building and sustaining local and regional IT delivery and domain expertise in Government, Healthcare and Education.

Increasing the contribution of IT to Qatar’s GDP growth.

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Job Roles and Responsibilities

  • Answering telephone calls in a timely manner and providing helpful accurate information to callers.
  • Demonstrate high level of empathy during interactions with the caller.
  • Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if needed.
  • Supporting other functions within the project such as appointment booking, making outgoing calls for appointments, providing specific information and more as instructed by line manager.
  • Keeping database up to date
  • Ensure adherence to company policies, procedures and practices.
  • u00a0Providing good customer service to callers by always demonstrating showing positive behavior.
  • Attend training courses relevant to the role and implement the training as appropriate.
  • Establishing and maintaining effective working relationships
  • Communicating effectively verbally and in writing in both Arabic and English.
  • Work as a team with other colleagues to carry out work smoothly.
  • To understand the need for and maintain strict confidentiality at all times
  • Gauge client requirements to offer the perfect solution through fruitful interaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Collaborate with the managers to stay informed about changes in company rules and new projects.
  • Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Key Interactions

  • Customers
  • Team Leaders
  • Support Team
  • HR
  • IT Teamu00a0


Skill & Experience

  • Bilingual – Arabic and English is Must
  • Excellent written and verbal communication
  • Knowledge of Medical Terminology,u00a0Proceduresu00a0and Diagnosis will be an added advantage
  • Solution-focused and High problem-solving skills
  • Excellent time management and self-organizing
  • Good typing speed
  • Experience with usage of MS Windows and MS office and related tools

Educational Qualification

  • High School and Above

Behavioral Skill

  • Highly Empathetic
  • Ability to work under pressureu00a0
  • Flexible hours
  • Patient, Motivated self-starter
  • Excellent communication with the team
  • Presentation and negotiation talent
  • Displays a positive professional outlook and behavior

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