Company Name : Al Futtaim Group

Customer Service Representative

Job Description

Customer Service Representative | Al Futtaim Automotive | Nile Trading and Engineering

Overview of the role:

  • The primary focus of the role will be to handle inbound and outbound calls and provide appropriate solutions for customers and follow up to resolve any issues and improve customers’ experience.


What you will do:

  • Manage large amounts of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns.
  • Handling website official office page customers enquiries. 
  • Resolve and follow up customer compliant within 48 hours.
  • Keeping records of customer interactions, transactions, comments, and complaints and call reports As and updating the data base.
  • Call center adherence. 

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