Company Name : Basamh Industrial Co. Ltd.

Customer Service Representative

Job Description

1.   Objectives:

  • Provide High-Quality Customer Support: Deliver exceptional service by addressing customer inquiries and concerns promptly and professionally.
  • Enhance Customer Satisfaction: Work towards improving customer satisfaction and building strong customer relationships through effective communication and problem-solving.
  • Manage Multi-Channel Communications: Efficiently handle customer interactions across various channels, including phone calls and social media platforms.
  • Support Brand Reputation: Act as a brand ambassador, ensuring all customer interactions align with the company’s values and standards.
  • Feedback and Improvement: Collect customer feedback and contribute insights for service improvement and product development.





2. Responsibilities:

  • Handle Customer Inquiries: Respond to customer queries and complaints via phone calls and social media platforms in a timely and accurate manner.
  • Maintain Customer Records: Keep accurate records of customer interactions, transactions, comments, and complaints.
  • Problem Resolution: Address and resolve customer issues, escalating complex issues to relevant departments when necessary, and close the tickets in quick manner.
  • Product and Service Knowledge: Maintain thorough knowledge of the company’s products or services to provide accurate information to customers.
  • Monitor Social Media: Regularly monitor company social media accounts, responding to comments, messages, and reviews.
  • Collaborate with Teams: Work closely with other departments to ensure a consistent customer service experience and to relay customer feedback. Connect the clients with trade marketing and assure that deals are closed.
  • Report Generation: Prepare reports on customer satisfaction and frequently asked questions or concerns.




3. Degree Level:

  • Bachelor’s Degree in Communication, Business, or related field is preferred but not mandatory.
  • Relevant experience in customer service can often substitute for formal education.


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