bayt.com
Job Description
- Gauge client requirements to offer the perfect solution through fruitful interaction.
- Utilize available resources to offer precise information in a clear and concise manner.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Interact with the senior management to understand updated organizational policies and new products.
- Troubleshoot and resolve product issues and concerns.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Excellent communication and presentation skills.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Excellent computer skills.
- -Transferable residence permit in Kuwait