Company Name : VFS Gl

Customer Service Officer

Job Description


6 Months Contract only will be issued and based on performance can be extended

High Class Job Training will be provided

Best Candidate based on performance might get a opportunity work in overseas location of VFS across the Globe

  • Document scrutiny and collection of applications for visa processing
  • Handle customer/applicant queries personally or via email, or telephone.
  • Handle cash and bank-related transactions if assigned and ensure
  • 100% accuracy
  • Record & maintain all application data. Ensure accurate & timely data entry
  • into the system with zero errors.
  • Maintain compliance to the standard operating procedures, manuals etc.
  • without deviation in process
  • Inform the applicants about the available Value Added Services and ensure
  • delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their
  • overall experience at the application centre.
  • Ensure that the entire process is completed within the mandated
  • Turn Around Time
  • Assist Deputy Manager/Operations Manager in execution 

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