Company Name : Raqmiyat LLC (Al Ghurair Group of Companies)

Customer Service Associate

Job Description

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment 

• Ability to empathize with and prioritize customer needs 

• Demonstrates interpersonal skills with a diverse customer base 

• Demonstrates conflict resolution, negotiation, and de-escalation skills 

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary 

• Ability to determine customer needs and provide appropriate solutions 

• Maintain regular and reliable attendance, including the daily schedule as assigned 

• Flexible with the working schedule; may be expected to work weekends, holidays and events 

• Ability to work overtime as required by business 

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