Company Name : Al Futtaim Group

Customer Service Assistant

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Job Details

Job Location
Abu Dhabi United Arab Emirates
Company Industry
Accounting
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

About Us

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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Customer Service Assistant | Retail | IKEA Fujairah

Overview of the role

To oversee and provide support on the Info desk, in order to assist customers in a friendly and professional manner.

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What you will do

Customers

  • Handles routine customer complaint promptly and courteously.
  • Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
  • Greets and welcomes customers on arrival at the store.
  • Makes announcements and pages the person the visitors have asked to see.
  • Ensures Customers bags are stored safely and security.
  • Ensures all customersu2019 queries are attended to in a professional manner.
  • Ensures Shopping tools and catalogues are available for the customers.
  • Provides bags / trollies as appropriate.

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Operational

  • Ensure all system procedures are adhered to as per policy / procedure.
  • Booking IKEA services (Home Delivery, Assembly, Measurement)
  • Follow up on out of stock articles in self-serve
  • Suggests improved ways of working going forwards.
  • Understands the impact of increasing sales with Shopping Tools.
  • Briefs the Duty Manager on complaints that require management assistance.

Skills

Required skills to be successful

  • Analytical Skills, Effective Communication

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What equips you for the role

  • 2 years in a similar role.

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