- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
- Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Troubleshoot and resolve product issues and concerns.
- Proven customer support experience.
- Adept in using customer relationship management software to offer the best client services.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
- Well-versed in handling digital tools and modern computer hardware.