bayt.com
Job Description
- Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
- Utilize available resources to offer precise information in a clear and concise manner.
- Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
- Keep records of customer interactions, process customer accounts and file documents.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Identify practical challenges in a project to rectify the issues for final delivery.
Skills
- Prior work exposure in the field of customer support and service.
- Familiarity with CRM systems and practices.
- Adept in addressing client questions through effective telephonic conversation.
- Excellent communication and presentation skills.
- A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
- Well-versed in handling digital tools and modern computer hardware.
- Fluent in English and Arabic Languages