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Company Name : The Sultan Center

Customer Service Agent

bayt.com


EASY APPLY

Job Description

Conduct inbound and outbound activities within the Contact Centre in accordance with the agreed instructions and procedures.

• Answer and handle all feedbacks received from different contact channels and ensure they are registered in the respective records.

• Handle outbound activities (campaigns, surveys and follow up) according to the agreed procedure and instructions. • Completion of any assigned task given by the supervisor/Team Leader with efficient use of the Contact Centre tools in accordance with the quality standards.

• Ensure all pending feedbacks are completed and closed within the agreed service level and in accordance with the procedure manual.

• Follow the contact center phone standards and scripts when conducting or receiving phone calls through the hotline.

• Apply the elements of building positive rapport with different types of customers over the phone.

• Support other colleagues and supervisors to accomplish pending tasks when needed.

• Full compliance to the Contact Centre rules in the manner of attendance, pause sessions and daily target.

• Adherences to the monthly Contact Centre schedule and inform the supervisor about any swap in the schedule. 

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