bayt.com
Job Description
- Understand the demand of consumers to provide timely service and solutions.
- Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Collaborate with the managers to stay informed about changes in company rules and new projects.
- Identify practical challenges in a project to rectify the issues for final delivery.
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Familiarity with CRM systems and practices.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Good time management and organizational skills that contribute to a rise in overall productivity.
- Excellent computer skills.