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Company Name : Saif Belhasa Holding

Customer Relation Assistant

bayt.com

Job Description

To provide excellent customer service at branch customer

* To attend customers for all business transactions at the counter.

* Attending customers for making Remittance, currency exchange, demand drafts / telex transfer / electronic transfer, etc

* To answer customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion.

* Prepare End of day report & cash reconciliation

* To provide information of new or additional services.

* To provide currency exchange & remittance delivery information. Prepares daily & weekly sales reports

* To perform a role of lobby assistant in branch.

* To perform a role of marketing & sales executive during off-peak business hours.

* To maintain records, prepares reports and performs work processing assignments & related clerical duties.

* To give information to customer about different modes of transaction, rates for different transaction/prices,

* To give information on local promotions & activities and other info that provides valuable service to our customers.

* To make sure that all the required tools are available in the branch and inform the BM or the concerned dept. for the same. eg., flyers, posters, forms etc.

* To contribute towards branch business development.

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