- Possess important qualities of professionalism, patience, and customer first attitude.
- Knowledge of handling various social media platforms, how to comment to responses, managing customer data etc.
- Knowledge of conducting surveys with various types of customers
- Experience in answering customer calls, handling difficult customers, managing difficult situations, appreciate loyal clients
- Personally visit B2B Customers, understand their concerns, issues, resolve the issues, maintain relationship.
- Prepare various analytical reports as and when required by the management / direct manager
- Perform other duties related to the job as assigned by the Direct Manager.
- Bachelor’s degree
- 3-4 years’ experience in a call center / customer care department in reputable company.
- Candidates with FMCG / Food & Beverage industry background will be given preference.
- Candidates must be based in Kuwait with valid transferable residence.
- Valid Kuwait Driving License
- Positive personality, honest, high energy levels required, trust worthy
- Only Arab nationals with good command on English will be preferred