The Customer Care Team Director will manage development’s Customer Care Team including the long-term development and the day-to-day management of the team.
He or she will be responsible for all operations activities to make sure we deliver amazing customer services on the ground, handling B2B and B2C booking requests, managing operational issues and continually improving the ways we deliver the customer journey on our destination.
One of the mega giga projects of Vision 2030 in Saudi Arabia.
Candidate will be responsible for selecting, hiring and training customer team. The team will be interacting and managing travel and booking operators – to provide mobility, travel arrangementsThe candidate needs to have a good understanding of operating a DMC and knowledgeable of the online booking system.Will have to work along with head of travel trade, set up and support the sales development team around the world.He/she will also have to coordinate online and offline activities for the booking platform.DMC – team will take care of entire asset (accommodation+activities+experience) to provide for travel trade operators for booking final packages with clients
Minimum 5 years of managerial experience.Background – travel trade and operations team on site, management, concierge services/ luxury services Regional experience/ understanding of the market.Understand of DMC and Tour Operator operations.Proven experience in Group Operations and other areas of the company is a plusExperience of working with computers, particularly Microsoft applicationsFluency in spoken and written English, Arabic and 2nd language is an added valueWillingness to travel
Working on a leading Vision 2030 projectGlobal exposure with attractive package and benefits
Customer Care, DMC, Customer Service, concierge platform, concierge service