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Company Name : Kaizen Firm

CRM Team Leader

bayt.com

Job Description

About the role:

 

We are looking for a CRM Team Leader to oversee the customer care team, who will play a key supporting role in the delivery of the company’s customer experience roadmap. The job location is Saudi Arabia.

Responsibilities:

  • Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
  • Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
  • Making sure the customer database is correctly segmented for targeted marketing activities.
  • Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
  • Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
  • Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

Qualifications

 

  • Minimum of 4 years of experience
  • Must be Arabic speaker
  • Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.
  • Proficiency with computers, especially MS Office.
  • Excellent communication skills as you must speak with clients, employees, and customers.
  • Excellent verbal and written communication skills

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