Company Name : Unigaz

CRM Officer

bayt.com

Job Description

  • Receive the gas order to include it to the routes schedule for the daily follow- up.
  • Investigate and solve customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
  • Send a copy of the order to the distribution department and coordinate daily with the drivers and helpers to confirm the delivery.
  • Sign the gas supply agreement for the new subscribers.
  • Meet with specialized companies to establish contact centers and search for company’s requirements that serve our business.
  • Study and search ways to develop work and coordinate with the distribution department and the operations manager.
  • Set an action plan for the 24/7 call center.
  • Register the maintenance and installation comments and forward them to the concerned department.
  • Check the contracts and send them to the concerned department.
  • Prepare the expected consumption report after contacting the customer to avoid gas shortage and check the quality of service and customer satisfaction.
  • Prepare a team with full time schedule to cover 24 hours the customer’s request.
  • Performs other job duties as assigned.

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