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Credit Manager

  • Anywhere

Credit Manager

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. Your leadership as Credit Manager will inspire your team to be brand ambassadors, The Credit Manager is responsible for the Credit and Receivable Operations of the Hotel and at all times ensure hotel’s service and accounting standards are met .

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose .

Summary of Responsibilities:

Reporting to Director, Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:

– To consistently provide thoughtful, caring and sincere service.
– To lead and manage the day-to-day activity of the Credit Department and ensure all standards are followed.
– To ensure all procedures regarding billing, collection, credit cards, inquiries, cheque cashing are followed.
– To inspect all in-house accounts to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary.
– To ensure local credit policies are followed.
– To review all requests for credit and approve as appropriate according to the in-house credit policies.
– Communicate approval or non-approval to the appropriate managers.
– To ensure proper handling of the filing systems in place according to policies and procedures.
– To monitor the Accounts Receivables as required.
– To manage and assist in the preparation of invoices for all approved group accounts with the appropriate supporting documentation.
– To handle all guest billing issues and disputes, including credit card initial inquiries and charge backs.
– To obtain credit references and monitor Accounts Receivables ledgers.
– To ensure financial records are maintained in compliance with accepted policies and procedures.
– To ensure all financial reporting deadlines are met.
– To ensure accurate and timely monthly, quarterly and year end close.
– To establish and monitor the implementation and maintenance of accounting control procedures.
– To balance operational, administrative and colleague needs.
– To ensure accurate and appropriate recording and analysis of revenues and expenses.
– To follow departmental policies and procedures and all safety policies.
– Other duties as assigned.

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