Company Name : Al Futtaim Group

Contract Sales Manager

  • Oman

Job Description



•To be responsible for the preparation of the annual departmental budget and for ensuring that operating expenses are within the guidelines and objectives of the department. 

•To be responsible for establishing annual and monthly sales and profit objectives.



•To devise and implement effective marketing and sales strategies and promotional activities for the contract department. 

•To be responsible for the establishment of contracts and promotion of IKEA products and concepts with large corporate entities in the different industries in order to cultivate large volume sales as well as awareness of IKEA’s capability to handle special orders. 

•To monitor the territory management of the sales staff to ensure full coverage of the primary and secondary market areas in the company’s areas of franchise operation. 

•To ensure timely follow up and accurate documentation of customer visits and requirements.

•To be an expert in the field in terms of Product Knowledge.



•To be responsible for ensuring that customer’s requirements are adequately met by conducting site visits, monitoring delivery and installation of orders, ensuring design requirements and fulfilled, assuring customer problems are readily attended to. 

•To ensure that the level of service provided to customers are of the highest standard.

•To liaise with IKEA principals’ on availability of stocks for specific projects, drawing of retail stocks only when absolutely necessary, as the overall aim is to make special orders to service large customers.



•To continually develop knowledge of IKEA products and concepts. 

•To assess the market and competition in terms of range, style, prices, delivery times, etc. to be able to maximise market impact and penetration of IKEA products towards achievement of sales and profit objectives.

•To be constantly aware of development in the home and office furniture/furnishing business by conducting regular local market visits and by studying international trade magazines and periodicals as well as attending external IKEA range Meeting and training.


People Management & Development

•Make sure all co-workers having properly trained including development programs to secure the store performance and succession needs.

•Manage the recruitment of the Contract sales department. Ensure the vacancies are filled as soon as they arise and the right candidates are hired in the vacant positions.

•Ensure positive results in the employee survey and taking action in the areas where the satisfaction is low.


To be responsible for the development of the Contract Sales Department as a profit Centre, creating and implementing the department’s strategies for the marketing and sales of IKEA products and concepts to large corporate entities and projects, ensuring the achievement of high customer service in line with IKEA and Al Futtaim standards.



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