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Company Name : Easa Husain Al-Yousifi & Sons co.

Contact Center Agent

bayt.com


EASY APPLY

Job Description

  •  Receiving inbound and outbound calls from customers and providing quality service to meet customers’ needs and satisfaction.
  • Answering customers’ and non-customers’ inquiries and obtaining full information on what services are being requested to establish business relationship. 
  • Promoting – selling – and cross-selling group’s products and services to meet the pre-set target.
  • Updating customers’ records/profiles on the system when needed in order to maintain resourceful records of all customers for statistical, segments and other uses.
  • Ensuring call center service level is met or exceeded at all times in order to attract new customers as well as serving current customers.
  • Working in conjunction with other departments to maintain customer satisfaction so that all customers can serve as references.
  • Working non-business hour shifts
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Creative shipping and logistics solution in Egypt
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