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Company Name :A Leading Insurance Broker Company in UAE

Commercial/General Lines Insurance Account Executive/Insurance Broker

gulftalent.com

Overall role:
Responsible for supporting, placing and servicing to meet client needs, maintain client loyalty and renewal, and encourage business growth.

Key Accountabilities

Account Strategy
Develop overall account strategies and direct activities for new and existing clients
Account Servicing and Development
Identify and manage client requirements in accordance with the terms of appointment.
Renewal Management
Plan and co-ordinate renewal strategies.
Placing Strategy and Supervision
Determine the optimum strategy and structure for placing a risk. Place, Monitor, supervise and guide placements on a day-to-day basis.
Account Profitability
Achieve optimum profitability on individual client accounts
Account Reporting
Monitor and report development, trends and issues in the client relationship.
Client Education
Educate clients and manage client expectations through market, insurance and sector briefings.
File Management
Set-up, co-ordinate and manage client and placement records
Competence Indicators
· All placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual (“BPM”) and Market Reform. Understanding of key concepts of insurance and reinsurance
· Placement submissions are in accordance with Contract Certainty Code of Practice
· Manages client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage additional business
· Ensures that clients have and agree to broker terms of trade.
· Ensures agreed payment terms, Premium Payment Warranties etc. are met through credit control and reconciling unallocated cash.
· Responds timely and accurately to client and underwriter queries.
· Clients receive a quality of service that adds value.
· No justified client complaints over provision of service.
· Contributes to retention targets through planned and coordinated account renewal.
· Identifies and develops opportunities for account development to meet the client’s requirements.
· Ensures that correspondence, documents, statistics etc. are retained on file in accordance with BPM and internal procedures.
· Prepares monthly Divisional Management Information (MI) to accurately report, brokerage and fees, renewal lists/progress, late signings etc.
· Identifies and reports suspicious financial circumstances or transactions directly to the Financial Crime Reporting Officer. Programme includes restructuring if need be. Rationalisation of policy wording if need be.
· Placing structure is appropriate to the insured’s operations; exposure and risk transfer goals
· All placing, contract and closing documentation satisfies the client requirements and complies with Internal Procedures/Best Practice Manual and Market Reform
· Has to be able to work well in a team environment in co-ordination with other team members.
· Placement submissions are in accordance with Contract Certainty Code of Practice
· Market presentations secure best possible terms for the client, with full material disclosure
· Manages client requirements in accordance with the terms of appointment, to maintain a strong client relationship, support renewal and encourage additional business
· Optimises account profitability through client negotiation, efficient use of resources and account development.
· Ensures agreed payment terms, Premium Payment Warranties (PPW) etc. are met through credit control
· Responds timely and accurately to client and underwriter queries.
· Clients receive a quality of service that adds value.
· No justified client complaints over provision of service
· Investigates and resolves complaints and service failures
· Achieves retention targets through planned and coordinated account renewal
· Identifies and develops opportunities for account development to meet the client’s requirements
· Prepares monthly Divisional Management Information (MI) to accurately report, brokerage and fees, renewal lists/progress, late signings etc
· Financial and document checks and approval comply with Authorised Signatory List.
· Maintains confidentiality in systems and procedures

Internal Relationships
Broking, Technical/Wordings functions, Claims and Accounts

External Relationships
Underwriters, Client Risk/Insurance Managers in client companies, trade bodies and associations

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