wuzzuf.com
Job Description :
Follow up on the collection and allocation of payments.Study client request to postpone or schedule the installments due.Answer client questions regarding their financial accounts.Identify accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Present reports on collection activities.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide feedback on operations and flow of work with ideas for improvement of certain process where appropriate.Prepare and follow up with the legal and finance teams for termination cycle.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents.Perform all other duties assigned by CRM Manager.
Job Requirements :
2 – 3 years of experienceBachelor’s degree.Proven experience as a Collection Specialist or similar roleKnowledge of various collection techniquesWorking knowledge of MS Office and databasesExcellent communication and interpersonal skillsProblem-solving and critical-thinking skills.