bayt.com
Job Description
• Providing customer service regarding collection issues, process and review account adjustments.
• Addressing customer inquiries and resolving issues related to invoicing or payments.
• Responsible for monitoring and maintaining assigned accounts – Customer calls, handles queries or complaints.
• Supervision of day-to day collection follow up activities.
• Maximize collection across various aged buckets.
• Ensure to meet the required monthly targets and objectives.
• Monitoring and tracking trading customer invoices.
• Verifying the accuracy of invoices and ensuring they are sent to customers in a timely manner.
• Initiating communication with customers to follow up on outstanding invoices.
• Sending reminders and statements to encourage prompt payment.
• Negotiating payment terms and arrangements with customers.
• Discussing options such as installment plans or discounts for early payments.
• Building and maintaining positive relationships with customers.
• Maintaining accurate and up-to-date records of customer payments and communications.
• Updating accounting systems with payment information.
• Identifying and escalating unresolved issues or disputes to management or relevant departments.
• Adhering to the company’s collections policies and guidelines.
• Collaborating with legal teams if legal action is necessary for debt recovery.
• Preparing and submitting necessary documentation for legal proceedings.
• Working closely with the finance or accounting department to reconcile un-allocated payments.
• Ensure that all acknowledged customer’s invoices are archived.
Skills
1. Requirement open to all nationalities
- 2. Bachelors or Masters degree holder