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Company Name :AccorHotels

Cluster Royal Services Manager

Operations/Management
  • Operations/Management
  • Doha, Qatar

gulftalent.com

Cluster Royal Services Manager

• Guest services managers are also responsible for ensuring that staff in the department are trained to provide excellent service to company customers.
• Guest services managers are generally responsible for overseeing the activities of guest service staff to ensure the needs of customers are met and their problems resolved.
• Their job description involves contacting guests to identify their needs, and then facilitate the process to meet the needs and requirements.
• They also maintain regular contact with guests to ensure satisfaction with received product/service.
• In performing their duties, guest services managers act as a bridge between an organization and its guests; they ensure guest satisfaction by duly fulfilling orders and on the other hand maximizing profits for a company.
• Guest services managers develop policies and procedures for the resolution of guest issues and problems.
• They take responsibility of arising guest issues and proffer recommendations useful in addressing such problems.
• They also ensure unsatisfied guests are compensated with free services, products, or discounts.
• In fulfilling their role, guest services managers provide customers with an elaborate explanation as may be required by them.
• Guest service managers oversee the hiring, orienting, and training of staff for the department.
• Their work description also entails supervising and directing the activities of guest service employees to ensure they comply with acceptable standards and achieve set objectives.
• They also review personnel performance to acknowledge high-performing staff or counsel under-performing ones.
• As part of their duties, guest services managers set and enforce standards for guest relations.
• They develop policies and regulations necessary for ensuring guest satisfaction.
• They also carry out product/service assessments to ensure they meet the specifications set by guests.
• Guest service managers prepare and work around annual budget to achieve set objectives.
• Their roles also involve ensuring the customer services unit of an organization delivers courteous and polite services to guests.
• They coordinate and organize projects as well as implement strategies necessary for attaining project goals.
• They may liaise with the production, marketing, and sales team to ensure products and delivery align with guest services objectives.
• They also monitor and ensure the customer relationship management database is up-to-date.

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Cities and States latitudes and longitudes
Creative shipping and logistics solution in Egypt
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