Clinic Secretary

  • Administration
  • Egypt

Job Description :

KEY ROLE SPECIFIC ACCOUNTABILITIES:Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.Welcome the visitors and guide them to inpatients rooms.Attends all assigned calls promptly  based on pre-set Customer service SLA’s and KPIs.Make Reservations and follow-up where necessary.Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.Briefs the Duty Manager on complaints that require management assistance.Generate daily Call Center reportsAnswering screening and forwarding incoming phone callsOverhead for the doctors or employees, if needs.

Job Requirements :

Experience not less than 1 Year in Obesity/Beauty Clinics.High University Degree is a mustGood in EnglishHighly Presentable and good looking.Proven work experience as a Receptionist, Front Office Representative or similar roleProficiency in Microsoft Office.Professional attitude and appearanceExcellent organizational skillsMultitasking and time-management skills, with the ability to prioritize tasks

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