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Company Name : AL-Yamama Co.

Call Center Supervisor

bayt.com

Job Description

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
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Wordpress backlinks generator
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Cities and States latitudes and longitudes
Creative shipping and logistics solution in Egypt
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