Call Center Section Head

About Care Pharmacies:

We see community pharmacies as more than just a spot for filling prescriptions—they are cornerstones of trust and care. 

Our goal is to build a pharmacy that centers on people: our patients and our staff. We’re on the lookout for a a Call Center Section Head who shares our dedication to exceptional customer service, integrity, and long-term success.

Duties and Responsibilities:

• Lead and manage the call center team to deliver excellent customer service
• Handle customer complaints and concerns with professionalism and efficiency
• Monitor and improve customer service processes and workflows
• Track customer service performance metrics and team productivity
• Conduct regular training sessions for call center staff
• Coordinate with pharmacy branches to resolve customer issues
• Prepare daily and weekly reports on call center operations
• Ensure compliance with company policies and customer service standards
• Handle escalated customer cases that require management intervention
• Work with external agencies to maintain call center quality standards
• Develop strategies to improve customer satisfaction and retention
• Maintain accurate records of customer interactions and resolutions