bayt.com
Job Description
- Attend and manage formal calls and provide accurate and concise information without any delay.
- Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
- Explain all the essential details of the organization’s products and services to captivate the customer’s attention.
- Develop long-term contacts through qualitative telephonic discussions and conversations.
- Back up all the call history details by effectively utilizing the company’s call center database.
- Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.
Skills
- Expertise in working as a call center professional in a professional agency or BPO.
- Good command of verbal communication skills to intrigue the listener and provide accurate information.
- Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
- Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
- Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
- Ready to adapt and elevate existing skills based on improvement feedback.