bayt.com
Job Description
– Job Responsibilities:
- Excellent communication skills to assist patients effectively over the phone.
- Strong ability to collaborate and communicate with colleagues across departments, promoting a unified team environment.
- Demonstrated patience, particularly when dealing with customer complaints.
- Proficient in methods to ensure customer satisfaction.
- Dedication to maintaining credibility and building trust with patients.
- Proven experience of more than 2 years in call center within a hospital setting.
- Capacity to perform under high-pressure situations.
- Familiarity with performance evaluation procedures and related terms.
- Highly skilled in using computer software, including Word and Excel.
- Proficiency in utilizing MS Office or CRM systems.
- Sound knowledge of Quality Assurance (QA) standards.
- Capability to multitask effectively.
- Adherence to managerial directives and achievement of set objectives.
- Strong improvisational skills and the ability to make critical decisions when needed.
Skills
- Previous experience in a customer support role.
- Adept in handling different functions of the telephone along with fluent spoken skills.
- Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
- Proficient in using modern communication tools and software for facilitating formal routine processes.
- Polished convincing and negotiations skills.
- Flexibility and openness to innovation and improvement.