Company Name : Confidential Company Kuwait

Call Center

bayt.com

Job Description

– Job Responsibilities:

  1. Excellent communication skills to assist patients effectively over the phone.
  2. Strong ability to collaborate and communicate with colleagues across departments, promoting a unified team environment.
  3. Demonstrated patience, particularly when dealing with customer complaints.
  4. Proficient in methods to ensure customer satisfaction.
  5. Dedication to maintaining credibility and building trust with patients.
  6. Proven experience of more than 2 years in call center within a hospital setting.
  7. Capacity to perform under high-pressure situations.
  8. Familiarity with performance evaluation procedures and related terms.
  9. Highly skilled in using computer software, including Word and Excel.
  10. Proficiency in utilizing MS Office or CRM systems.
  11. Sound knowledge of Quality Assurance (QA) standards.
  12. Capability to multitask effectively.
  13. Adherence to managerial directives and achievement of set objectives.
  14. Strong improvisational skills and the ability to make critical decisions when needed.
share :