- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Effective Communication Skills.
- Knowledge Retention and Recall.
- Ability to Handle Pressure.
- Speed and Efficiency.
- Creative Problem Solving.
- Ability to communicate in both Arabic and English