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Company Name : Future Pipe Industries

Business Application Analyst – Infor LN

bayt.com

Job Description

Business Application Analyst – INFOR LN

JOB PURPOSE: Infor LN ERP – Finance module end users support

Assist and Troubleshoot problems if necessary to ensure smooth flow of daily activities.

Perform 1st level end user support and escalate to 2nd level if unresolved

KEY ACCOUNTABILITIES

 End user support

  • Ensure Key and End users at all sites receive assistance, training and support needed to perform the activities on the system.   
  • Respond to end user complaints – issues and cases, guide the users for the correct procedure, adjust or fix any corrupted transactions or data

Booking cases with external support

  • Escalation of unresolved cases to external application support and do the necessary follow up to obtain the proper solution

SPAN OF COMMUNICATION

  • Internal: Corporate IT & Business System Unit
  • External: IT Vendors; External Application Support

 

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